Award-winning business advice from Silicon Valley and beyond. Iconic CEOs, from Nike to Netflix, Starbucks to Slack, share the strategies that helped them grow from startups into global brands — and to weather crisis when it strikes. 
Our two formats help tell the complete story of how a business grows, survives and thrives, and the mindsets of growth that keep leaders in the game. 
On each episode of our classic format, host Reid Hoffman — LinkedIn cofounder, Greylock partner and legendary Sil

In honor of our five year anniversary of Masters of Scale we're revisiting our first episode ever featuring Airbnb's Brian Chesky.

If you want your company to truly scale you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve your customers one-by-one. And don't stop until you know exactly what they want. That's what Brian Chesky did. As CEO of Airbnb Brian’s early work was more akin to a traveling salesman. He takes us back to his lean years — when he went door-to-door meeting Airbnb hosts in person — and shares the imaginative route to crafting what he calls an '11-star experience.”

Read a transcript of this episode: https://mastersofscale.com [https://mastersofscale.com/]

Subscribe to the Masters of Scale weekly newsletter: http://eepurl.com/dlirtX [http://eepurl.com/dlirtX]

See Privacy Policy at https://art19.com/privacy [https://art19.com/privacy] and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info [https://art19.com/privacy#do-not-sell-my-info].

1. Airbnb's Brian Chesky: Do things that don’t scale

Masters of Scale